RETURNS & EXCHANGES

We want you to love your A&K jewelry. If something isn't right, you can return or exchange unworn items within 15 days of delivery. This includes orders placed with a promo code like AKWELCOME15.

HOW TO START A RETURN OR EXCHANGE

1. Email info@akjewelrycollection.com within 15 days of delivery with your order number and the item(s) you'd like to return or exchange.
2. We'll reply within one business day with our return address and instructions.
3. Pack the item(s) unworn, in the original A&K gift box and packaging.
4. Ship the package with the carrier of your choice. Return shipping is paid by the customer, and we recommend a tracked service.

REFUNDS & STORE CREDIT

Once your return arrives and is inspected, we'll refund the purchase price to your original payment method, or issue store credit if you prefer. Refunds are processed within 2 business days of receiving your return; your bank may take a few extra days to post it. Original shipping charges are non-refundable.

EXCHANGES

Want a different design? Tell us in your email which piece you'd like instead. Popular designs can sell out quickly, so you're welcome to "reserve" your exchange by ordering the new piece now; once your original item arrives, we'll refund it or issue store credit.

DAMAGED OR WRONG ITEM?

If your order arrives damaged or you received the wrong item, email us a photo within 7 days of delivery and we'll send a replacement at no cost. Fading or breakage with normal wear is also covered for 30 days by our 30-Day Wear Promise.

QUESTIONS?

Email info@akjewelrycollection.com or call (619) 920-7255 or (619) 208-7184, Monday to Friday, 9:00 am – 6:00 pm PT.

We currently ship to and accept returns from the 48 contiguous United States.